Within 24 hours – Full Refund

If not completely satisfied with your Simbas purchase, you can return merchandise within 24 hours from the time of delivery. Returns made within 24 hours of delivery receive a full credit back to the original form of payment. All items must be returned in unworn, unwashed condition with original tags in place.

Items purchased at Sample Sale events, either at our stores or offsite venues are not eligible for return.

The shipping charge will be subtracted from the total order value upon return.

Gift wrap charges are non-refundable. No price adjustments on previous purchases.

If a return of merchandise or gift items are made without an original receipt or packing invoice, merchandise credit will be issued at the lowest selling price of the given item(s) as long as the items are still live in our inventory system.

We suggest you pack the return in the original shipping package or other suitable packing material with a copy of your packing list enclosed along with the reason for the return.